Call center transcript lives in one tool. The case file lives in another. Paralegals key the same data twice on every new client.

Settlement clears in the trust account but the case status sits stale until someone walks the disbursement through three systems.

Medical records, demand packages, and HIPAA forms are scattered across email, shared drives, and per-office DMS instances.

Each managing partner pulls their own report. Firm-wide leadership cannot see the pipeline as one number until quarter close.

IOLTA reconciliation is manual across 50 states. Bar audit exposure scales linearly with office count.

Average M&M-scale attorney touches 4-6 systems per case. That is where billable hours actually go.