Where the swivel-chair lives.
01 / Disconnected systems
Each office runs its own stack.
Chicago is on QuickBooks and Clio, Tampa is on Excel and a legacy billing tool, Atlanta still uses paper intake. Partner reporting is a Friday afternoon export job.
02 / IOLTA risk
Trust accounting that varies by office.
Different rules per state, different reconciliation cadences per partner. One careless transfer is a bar complaint. Compliance is a tax on every senior partner.
03 / Intake variance
Same firm, different first call.
Conflict checks, retainer agreements, and conflict-of-interest workflows look different in every office. The brand promise breaks at the front door.